2018骞?2鏈堣嫳璇洓绾ч槄璇荤湡棰樺強绛旀 绗?濂?閫夎瘝濉┖
鏃ユ湡:2019-06-09 09:23

(鍗曡瘝缈昏瘧:鍗曞嚮)

闃呰鐪熼

Have you ever used email to apologize to a colleague? Delivered a __26__ to a subordinate锛堜笅灞烇級with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for __27__ and productivity-and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that's best--- __28__ when the message to be delivered is bad or unwelcome news for the recipient? We've __29__ business communication consultants and etiquette锛堢ぜ浠級experts to come up with the following guidelines for __30__ using the alternative ways of delivering difficult messages.

First of all, choose how personal you want to be. A face-to-face communication is the most __31__. Other choices, in descending order of personalization, are; a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most __32__ is email. Some of these may change order according to the __33__ situation or your own preferences; for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you've got to deliver? "My __34__ concern is: How can I soften or civilize this message?" says etiquette expert Dana Casperson. "So when I apologize, usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally __35__."

A锛塧void
B锛塩onvenience
C锛塭ffectively
D锛塭scape
E锛塱ntimate
F锛塸articularly
G锛塸rimary
H锛塸rompt
I锛塺eward
J锛塻ilent
K锛塻pecific
L锛塻urveyed
M锛塽nfriendly
N锛墂arning
O锛墂itnessed

闃呰绛旀

26.N
27.B
28.F
29.L
30.C
31.E
32.M
33.K
34.G
35.A

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